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If you're a registered shopper simply click here. You'll enter your email address and we'll reunite you with your lost password.

How do I opt out of email?

Our newsletters are an amazing source of exclusive offers and hot tips. Plus, you'll be the first to know about newly added products and other fun stuff.

But...if really must unsubscribe, click here to access our email removal form. Please allow up to 72 hours to be removed from our list.

Do you ship internationally?

We have a UK site that can handle many of the international needs. However, from our Canada site we're unable to accept orders that are shipped to destinations outside Canada.

Please click here to access our UK site. Alternatively you can click on the flag logo at the bottom right of this page.

How soon will it arrive?

Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday. Once an order is dispatched, it's typically delivered within 2-7 business days, depending on the delivery address.

Why did my order get cancelled?

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.

If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team or call us at 1.800.792.5330 (Mon - Fri 09:00 am - 04:00 pm PST).

When an order gets cancelled it's usually due to one of the following reasons:

* Maybe the items you wanted are no longer available
* Perhaps you mistyped your credit card number, the card expired, etc...
* Might be that we can't ship to the address provided
* Sometimes the cancellation is due to a customer request

Is this site secure?

The security of the information regarding your order is very important to us. All financial transactions are carried out via the secure payment gateway

We don't store your credit card details.

Is there a maximum order size?

We regret that we must limit orders to no more than ten (10) units of any item. If you have any questions please contact us and we will be happy to assist.

How do I use a coupon code?

Enter your coupon code during the 1st step of checkout (the cart page).

When a coupon code is accepted, the offer will be displayed on the discount line.

Only one code allowed per order.

Out of stock?

We know, we know - there's nothing worse than an out-of-stock item. The good news is you can quickly sign up for a back in stock email alert. The moment an item is available you are automatically sent an email with a buy now button to make your purchase.

Do you charge tax?

No, we do not charge tax on Canadian orders. If you have other questions, please feel free to email us.

What are my payment options?

We're happy to accept Visa, MasterCard and American Express. However, in some cases credit cards with billing addresses outside Canada may get rejected by our processor.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Do you accept returns?

Your satisfaction is very important to us. If your product arrives damaged, we will gladly replace it or issue a refund within 30 days. Unfortunately we are unable to offer any returns or exchanges for any other reasons.

To be eligible for a return, your product(s) must be unused, in the same condition that you received it, and in the original packaging.

Prior to returning your damaged item(s), please email us with your order number in order to obtain a Return Authorization Number as well as the return address. When returning your product please include the original packing slip.

When returning your product please include the original packaging slip. We will refund the original form of payment within 48 to 72 hours of receiving your return.

What if my stuff arrives damaged?

If your shipment arrives damaged, please contact us ASAP to obtain return authorization # and detailed instructions on what to do next. You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.

We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.

What are my shipping options?

All Pixi orders are shipped and delivered via the premium carrier, USPS! We only ship on business days (Monday through Friday, excluding major holidays). We currently offer the following shipping options:

Ground Shipping

2 Day Shipping

1 Day Shipping

Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.

Most ground shipments are delivered within 2 - 7 business days from the order's ship date.

Are there shipping restrictions?

Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States.

Some items sold on require special handling as specified by federal, state and local regulations governing the transport of these items. Therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

We're currently unable to accept orders to be shipped to destinations outside Canada. We apologize for any inconvenience. Please click here to access our UK site which do ship internationally.

We apologize but we no longer can ship to APO/FPO and PO Box addresses.

Does Pixi test on animals?

Pixi does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Pixi uses only the highest quality ingredients which have a proven safety record and are widely used in the cosmetics industry.

Where are your store locations?

Our Pixi Boutique flagship store is located on 1308 Abbott Kinney Blvd, Venice CALIFORNIA 90291